Privacy & Refund Policy

At XRAI TechnoLab Pvt Ltd ("we," "our," or "us"), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you use the 3DExp Learning App ("the App" or "the Platform"). By accessing or using our App, you agree to the practices described in this Policy.

1. Audience

This Policy applies to all visitors, users, learners, and customers of XRAI TechnoLab Pvt Ltd, including anyone using the 3DExp Learning App or related web services.

2. Purpose

This Policy outlines how we collect, store, and use information that can identify you or your business ("Personal Information") and how we protect it.

3. Personal Information

Personal Information includes:

• Details you provide when registering (name, email, phone, etc.)
• Payment and transaction details (where applicable)
• Data shared through communication or support interactions

Personal Information excludes:

• Anonymous or de-identified data
• Aggregated data that cannot identify you
• Publicly shared information on forums or social platforms

4. Acceptance of Terms

By registering or using our services, you agree to this Privacy Policy. If you do not agree, please do not use or register on the App.

5. Updates to the Policy

We may modify this Policy from time to time. We will notify you through the App, our website, or email when significant updates occur. Your continued use after notification means you accept the changes.

6. Information We Collect

a. Registration Details:

When you sign up, we collect:

• Name, email, phone number, postal address
• City, state, and country
• Payment and billing details (if applicable)
• Linked social or educational accounts (if used for login)

b. Usage Data:

We may collect information about how you use the App, such as:

• Profile information and learning progress
• Time spent on courses or assessments
• Device, browser, and network information

c. Children's Privacy:

We do not knowingly collect data from children under 15 without parental consent. If you are aged between 15 and 18, parental or guardian consent is required to use the App. Parents may contact support@xraitechnolab.com to review or delete their child's data.

7. Account Deletion & Data Retention

If you delete your account:

• It will first be deactivated for 15 days.
• If not reactivated, it will be permanently deleted after 15 days.
• Deleted accounts cannot be recovered.

If you log back in within 15 days, you must verify your account via an OTP sent to your registered email. For manual data deletion, contact support@xraitechnolab.com.

8. Optional Data

You may voluntarily provide additional details (e.g., surveys, feedback, promotions). Such information helps us improve user experience but is always optional.

9. Cookies & Tracking

We use cookies and analytics tools to enhance usability and personalize your experience. You can manage or disable cookies in your browser settings, though some features may be limited.

10. How We Use Your Information

We use the collected information to:

• Deliver and improve learning content and features
• Personalize your learning journey
• Send important updates and notifications
• Process transactions and maintain security
• Comply with legal obligations

11. Communications

We may send you administrative updates, reminders, or promotional messages. You can opt out of promotional emails anytime by following the unsubscribe link or contacting us directly.

12. Sharing of Data

We may share your data only with:

• Verified partners, affiliates, or service providers who assist in operations
• Payment processors or banks to complete transactions
• Legal authorities, if required by law or valid court order
• Successor entities in case of a merger or acquisition

We never sell or rent your personal data.

13. Security

Your privacy and security are our top priority. We use encryption, firewalls, secure servers, and restricted access controls to protect your data. Only authorized personnel may access your personal information.

14. Data Accuracy & Updates

You can view or update your personal data at any time through your account settings or by emailing support@xraitechnolab.com. We may verify your identity before making updates for security purposes.

15. Data Retention

We retain your personal data only as long as necessary to provide services or comply with legal requirements. Once no longer needed, your data is securely deleted.

16. International Data Transfers

Your data may be stored on servers located outside India. By using the App, you consent to such transfers and acknowledge that data-protection laws may differ.

17. Refund Policy

At XRAI TechnoLab Pvt Ltd, customer satisfaction is important to us. If you have made a payment for any paid course, subscription, or premium feature within the 3DExp Learning App, you are eligible for a refund under the following terms:

• Refunds will be processed within 10 days of receiving a valid refund request.
• The refund amount will be credited to the same payment method used for the transaction.
• Requests must be sent via email to connet@xraitechnolab.com or support@xraitechnolab.com with your payment receipt or transaction details.
• Refunds apply only to payments made directly to XRAI TechnoLab Pvt Ltd through official channels.
• No refunds will be issued after 10 days of payment completion, or for partial usage of services.

We aim to ensure a smooth and transparent refund process for all users.

18. Limitation

This Policy applies only to 3DExp Learning App and official XRAI TechnoLab Pvt Ltd websites. We are not responsible for the privacy practices of third-party websites or services linked through our App.

19. Contact Us

If you have questions, requests, or complaints regarding this Privacy or Refund Policy, please reach us at:

• 📧 Email: connec@xraitechnolab.com
• 🌐 Website: www.xraitechnolab.com
• 🏢 Address: XRAI TechnoLab Pvt Ltd, 604, Gala Empire, Drive In Road, Thaltej, Ahmedabad, Gujarat, India

20. Consent

By downloading, registering, or using the 3DExp Learning App, you consent to the collection, use, and disclosure of your personal data and agree to this Privacy & Refund Policy.

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